Privacy policy.
Our commitment to privacy.
Far From takes your privacy seriously.
We are committed to respecting the rights of all individuals, including their expectations of privacy, and have a dedicated communications and privacy expert monitoring our compliance and improvement process.
We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988. This policy has been written in compliance with the APPs and Privacy Act and summarises how we handle your personal information.
Key points of our Privacy Policy:
We collect personal information from people who are connected to our operations and activities (including our members).
We only collect personal information when it is required for general business purposes (access to our guide and consults) and we only collect it by lawful means and not in an unreasonably intrusive way.
We take all reasonable steps to protect all of the personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
You can opt out of receiving direct contact from us, update your information or make a complaint at any time by contacting us.
We may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on our website.
What is personal information?
Personal information means information that allow us to reasonably identify an individual.
The types of personal information we collect include; your name, contact information, credit/debit card information, and other information about your history with, or relationship to the aged care sector.
How do we collect personal information?
We collect personal information directly from you. This may be in person (for example, where you purchase our guide).
Why do we collect personal information?
We collect your personal information for a number of purposes, including:
Administration: to process your membership and provide you with our guide or consultation (services as requested).
Quality control: to ensure our aged care information and services reach the people who need them, to improve and evaluate our service.
Communications: to communicate with you.
Support services: to provide you with information and support services, and to evaluate and report on these services.
Other purposes: updating you in relation to our operations, activities and objectives, to verify your identity and to comply with relevant laws.
Do we collect health information and/or sensitive information?
From time to time, we may collect health information and other sensitive information about you or your parent in order to provide our services.
We collect this information from you in order to refer you to specific support or advice relating to your parent’s aged care situation.
However, we only collect sensitive information if the collection is reasonably necessary for one or more of our activities or functions; and we have your consent to collect that information.
The APPs list a number of circumstances that permit the collection of sensitive information about an individual without their consent. We only collect sensitive information without an individual’s consent if one or more of those circumstances apply.
What do we do if we receive unsolicited personal information?
If we receive personal information that we did not solicit, we will, within a reasonable period of receiving the information, determine whether we would have been permitted to collect the information according to the APPs.
If we determine that we have received personal information that we would not have been permitted to collect under the APPs (and the information is not contained in a Commonwealth record), we will as soon as practicable and where it is lawful and reasonable to do so, destroy the information or ensure that it is de-identified.
If we determine that we would have been permitted to collect the personal information under the APPs, we will ensure that the information is dealt with in a manner that complies with our privacy policy and the APPs.
What happens if you don’t provide your personal information?
Unfortunately, if you do not provide some or all of the personal information we request, we may not be able to offer you the services you have requested or process your membership in cases where the information is critical for that purpose.
Where and how do we store your personal information?
We take all reasonable steps to protect all of the personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Our website is hosted on Squarespace.
All Squarespace sites, and affiliated products, are hosted across a private cloud with full redundancy. Squarespace’s operations team monitors Squarespace sites 24x7 and is ready to respond to incidents within minutes of detecting an anomaly. They store data in Tier III data centers across the United States and other third party database storage or server providers. Therefore, we need to disclose personal information to an overseas recipient.
Before disclosing personal information to this overseas recipient, we will take such steps as are reasonable in the circumstances to ensure that the overseas recipient also complies with the APPs in relation to that information, unless the APPs do not require us to do so.
If your personal information is collected using a collection notice that references this Privacy Policy, you are taken to consent to the disclosure, transfer, storing or processing of your personal information outside of Australia. You also acknowledge and understand that by providing such consent that we will not be required to take such steps as are reasonable in the circumstances to ensure such third parties comply with the APPs.
We take reasonable steps to protect the privacy and security of that information, but we are not liable for any unauthorised access or use of that information.
Your personal information will stay on the database indefinitely unless you advise you would like it de-identified. We may also de-identify your personal information if required by privacy law.
What do we do if we experience a data breach?
We take all reasonable steps to protect your personal information against a data breach. However, we do have a data breach response plan set up to ensure we contain, assess, notify and review any data breach. We also abide by the requirements of the Privacy Act’s Notifiable Data Breach Scheme.
How do we use your personal information for direct marketing?
Far From are a WA owned and operated, local business who performs services for the benefit of the children of aging parents. We may, from time to time, use your personal information for our own direct marketing purposes.
For example, if you register as a member, we may communicate with you in future via email, mail, phone or online advertising to promote a similar product we think you may be interested in or share updates.
Do we share your personal information with other companies for marketing purposes?
No.
We don’t share your personal information with a third party (including other organisations) for their own direct marketing purposes. We will only use your personal information to communicate with you ourselves about our own events, services, programs and initiatives.
How can you opt out of direct marketing communications?
Any time we use your personal information to send you marketing and promotional information by post, email or telephone, we will provide you with an opportunity to opt-out of receiving such information (or unsubscribe).
By not opting-out, we will assume we have your implied consent to receive similar information and communications in the future.
We will always ensure that our opt-out notices are clear, conspicuous and easy to take up. However, if you ever have trouble opting out of communication from us, or would like to opt out of all direct marketing at any time, please contact us.
What data does our website collect?
When you access our website, we may use software embedded in our website and may place small data files (or cookies) on your computer or other device to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.
A cookie does not identify you personally, but it does identify computers. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.
We use Google Analytics features based on Remarketing, Google Analytics Demographics, and Interest Reporting. These features use cookies to inform and optimise content based on your past visits to our site.
We also use pixel tracking, which indicates when your computer has visited pages on our websites where a pixel has been installed. As with cookies, this does not identify you personally, only the device you are using.
Google Analytics informs us of how visitors use our site based on your browsing habits, so that we can improve our site to make it easier for you to find information. Google also receives this information as you browse our site and other websites on the Google Display Network using Remarketing.
If you would like to optout of customised Google Display Network services and Google Analytics for Display Advertising you can use Ad Settings. You can also use the Google Analytics Optout Browser Addon so you are not tracked into Google Analytics.
When and why do we disclose your personal information to third parties?
We may need to disclose your personal information to other organisations in order to carry out our normal business activities (but never for direct marketing purposes).
The type of organisations we may need to disclose your information to include external support service providers. Most of the time, the onus is on you to outreach and provide your personal information.
We may also need to share you information with contractors and service providers who perform services on our behalf, such as mailing houses, printers and information technology services providers (including offshore cloud computing service providers)
How can you request access to your personal information?
You can request access to your personal information by contacting us.
We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we request that you identify, as clearly as possible, the type(s) of information requested.
We will deal with your request to provide access to your personal information in a timely manner.
Your rights to access personal information are not absolute and privacy laws dictate that we are not required to grant access in certain circumstances such as where:
access would pose a serious threat to the life, safety or health of any individual or to public health or public safety
access would have an unreasonable impact on the privacy of other individuals
the request is frivolous or vexatious
denying access is required or authorised by a law or a court or tribunal order
access would be unlawful, or
access may prejudice commercial negotiations, legal proceedings, enforcement activities or appropriate action being taken in respect of a suspected unlawful activity or serious misconduct.
If we refuse to grant you access to personal information, we will provide you with reasons for that decision (unless it is unreasonable to do so) and the avenues available for you to complain about the refusal.
How can you seek correction or update your personal information?
You may ask us to update, correct or de-identify the personal information we hold about you at any time.
We will take reasonable steps to verify your identity before granting access or making any corrections to or de-identifying your information. We also have obligations to take reasonable steps to correct personal information we hold when we are satisfied that it is inaccurate, out- of-date, incomplete, irrelevant or misleading for the purpose for which it is held.
You can request access to or correction of your personal information at any time by contacting us.
How can you make a complaint regarding your privacy?
If you have any queries or would like to make a complaint relating to our Privacy Policy or the manner in which we handle your personal information, please contact us.
We endeavour to respond to complaints and queries within a timely manner from receiving them.
If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see oaic.gov.au).